Frequently Asked Questions
Everything you need to know about shopping with Laneway The Label.
What is your return policy?
We offer returns for store credit or exchange within 14 days of delivery. Items must be in original condition, unworn, unwashed, and with all tags attached.
How long does shipping take?
Standard shipping typically takes 3-7 business days, while Express shipping arrives within 1-3 business days. Please allow 48 hours for order processing during peak periods.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times vary by destination and are calculated at checkout.
How do I know what size to order?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed fit, or contacting our support team for specific measurements.
Can I change or cancel my order?
Once an order is placed, it is immediately sent to our warehouse for processing. Please contact us within 30 minutes of ordering if you need to make changes, and we will do our best to accommodate.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna.